01233 650944

Stonewright image
1. Definitions
1.1 “Goods” means any goods and/or services provided by the Company as ordered by the Customer

1.2 “Company” means StoneWrightUK ltd.

1.3 “Customer” means the person, authorised agent or company placing an order with the Company.

1.4 “Premises” UNIT 1, Ninn Farm, Ninn Lane, Great Chart, Ashford, Kent TN23 3DA.

2. Application
2.1 These terms and conditions apply to any provision of services or materials by the Company to the Customer.

3. Formation of contract
3.1 All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed below) which form part of the Customer’s contract with the Company. Terms and conditions on the Customer’s order form or other similar document shall not be binding on the Company.

3.2 All plumbing and electrical/gas connections must be undertaken by a qualified person and sourced by the Customer. The Company is not responsible or qualified to undertake these services.

4. Orders & Specifications
4.1 On receipt of an order from a Customer the Company will issue an order acknowledgement that will confirm the relevant specification details and price. It is the responsibility of the Customer to ensure that this acknowledgement correctly reflects their requirements and must be signed and returned to the Company.

4.2 We work within industry standard tolerance which include +/-3mm on length, width, depth & thickness; the worktops may need to be shimmed up with packers, adjusting the thickness to suit the installation.

4.2.1 Quartz & granite needs to have a 5mm minimum gap between the back of the worktop & the wall, this is for expansion & is a condition of Silestone warranty. Please take this into account when planning your kitchen especially if you are envisaging NOT having upstands.

4.3 The quality, quantity and specification of the goods shall be those set out in the order form, subject to the following:

4.3.1 All natural materials supplied are subject to their natural marking, veining, and variations in colour, cracks and vents. These are supplied clamped, stopped or reinforced where necessary and no claim on this account can be made.

4.3.2 The exact resemblance of the product supplied to any samples supplied cannot be guaranteed.

4.3.3 Descriptions of material offered are for guidance only and do not imply suitability.

4.3.4 All thickness quoted are nominal and no liability is accepted for reasonable variations

4.4 The sub base structure/cabinetry that the material will be mounted onto will not be altered, moved or added to in any way after the Company has templated. The Company reserve the right to charge for subsequent template visits due to alterations made by the Customer.

5. Price of Goods
5.1 The price of goods is the price stated in the Company order acknowledgement. Unless otherwise stated all prices are given inclusive of VAT which will be charged at the rate applicable at the time of delivery.

6. Terms of Payment
6.1 Customers will be required to make payment as follows:

6.2 Non Account customers 50% deposit with any order and the balance paid within three days of completion of all works.

6.2.1 If collecting goods from the Company premises payment must be made in full before the goods leave the premises.

6.3 Customers with an account with the Company will be required to make payment within 30 days of the date of invoice. If the Company cannot complete installation work due to no fault of their own the customer is liable for payment of total outstanding balance within 3 days of installation date

6.4 A charge of £150 + VAT is made for template services & will be invoiced if the customer does not proceed with the order

6.5 The Company reserves the right to charge interest at a rate of 1.5% per month on unpaid balances (whether before or after any judgement)

6.6 All personal credit card payments have a limit of £1000.00. This does not apply to Debit cards.

6.7 All Business & Commercial credit cards attract 3% service charge.

6.8 We do not accept American Express

7. Cancellation
7.1 In view of the nature of the service, any order once confirmed by the Company is not cancellable. Cancellation of the Order by the Customer or authorised agent will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith.

8. Delivery
8.1 Delivery of goods shall be considered by the Company to be made upon physical delivery by the Company or collection by the Customer or authorised agent on customer behalf from the Company premises

8.2 Any dates quoted for delivery of the goods are approximate only and the Company shall not be liable for any delay in delivery of the goods howsoever caused. Time for delivery shall not be of the essence of the contract unless agreed expressly by the Company in writing.

9. Risk and Property
9.1 Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or, if the Customer fails to take delivery of the goods, the time when the Company has fulfilled delivery of the goods.

9.2 The sole property in the goods shall not pass to the Customer until the Company has received full cleared payment. The Company reserve the right to, with no notice, attend the customer's premises, to collect any items that remain unpaid, after the due date has passed. Customers, upon receipt of our goods, may not sell our goods on, until the Company has been paid in full. This is our retention of title, and the Customer agrees to give us a walking possession agreement to collect such goods.

10. Data Protection
10.1 We only hold personal data about you or your company that is necessary for carrying out our normal business activities. This information may include a name, address, email addresses and other work and personal contact information as provided to us by you or your company. In some cases, we may hold bank account details for efficient payment or receipt of monies due. Please be assured these details are not shared with any other third parties or organisations. Please contact us if you would like us to remove your details from our records.

11. Warranties and Liability
11.1 The Company shall be under no liability in respect of any defect in the goods arising from any drawing, design, specification or template supplied by or on behalf of the Customer.

11.2 The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company instructions (whether oral or in writing, or given at time of delivery), misuse or alteration or repair of the goods without the Company approval, thermal shock from introduction of excessive heat, or staining through lack of applied sealant.

11.3 Any claim by the Customer which is based on any defect in the quality or condition of the goods or their failure to correspond with their description shall (whether or not delivery is refused by the Customer) be notified to the Company within three days from the date of delivery. If delivery is not refused, and the Customer does not notify the Company accordingly, the Company shall have no liability for such defect or failure.

11.4 Where any valid claim in respect of the goods which is based on any defect in the quality or condition of the goods or their failure to match their description is notified to the Company in accordance with these conditions, the Company shall be entitled to consult their supplier, and or replace the goods (or the part in question) free of charge or, at the discretion of the Company, refund to the Customer the price of the goods (or a proportionate part of the price) but the Company shall have no further liability to the Customer.

12. General